A Division of Windham Capital Management, LLC

Locating the Windham Software Diagnostic File

To help with our diagnostic process, the Windham Software ships with the ability to create a diagnostic package to assist in resolving any technical issues experienced. This diagnostic package is a Zip file archive.

  1. Start the Windham Software
  2. Click on the “Help” menu
  3. Select “Create Diagnostic File”
  4. A new instance of a Windows File Explorer titled “LogFiles” will show in the task bar
    • This window will contain a file named “WPADiagnosticFile [time stamp].zip”
  5. E-mail the diagnostic file from step 4 to Windham

You may also locate the diagnostic files in your My Documents folder:

My Documents\Windham Files\LogFiles 

Category:How do I find